TERMS AND CONDITIONS


TERMS AND CONDITIONS

This website www.tinyink.com.vn is published by TINY INK Ltd.Co, Register under number 0312017545, with a head office located at 179 Dien Bien Phu St, Dakao Ward, District 1, HCMC, Vietnam 700000 – Telephone number: +84 (0)2873 05 6669.

Website access and the use of its content are subject to the usage stipulations provided hereinafter. The act of accessing and browsing this Website implies that the Internet user fully and unreservedly accepts the following stipulations.

The following General Terms and Conditions of Sale govern the offer and sale of products on our web site (“www.tinyink.com.vn “). The products purchased on www.tinyink.com.vn are directly sold by TINY INK Ltd.

Requests for information should be made through our Customer Care: click here to contact Customer Care. For additional legal information go to the Customer Care area.

There you can find information on orders, shipments, refunds and returning products purchased on www.tinyink.com.vn. For any other legal information, go to the sections: General Terms and Conditions of Use, Privacy Policy, and Return & Exchange Policy.

OUR BUSINESS POLICY

1.1 We offer products for sale on www.tinyink.com.vn and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.

1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.tinyink.com.vn.

1.3 These General Terms and Conditions of Sale exclusively regulate the offer, transmission, and acceptance of purchase orders relating to products on www.tinyinkoutlet.com between the users of www.tinyink.com.vn.

1.4 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.tinyink.com.vn through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions since we shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of www.tinyink.com.vn and third parties.

 

HOW TO EXECUTE A CONTRACT

2.1 In order to place an order for the purchase of one or more products on www.tinyink.com.vn, you must fill out the online order form and send it electronically to us, following the relevant instructions.

2.2 The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price, the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and shipping costs, and references to the terms and conditions for returning purchased products.

2.3 An order shall be deemed to have been submitted when we receive your order form electronically and the order’s information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 English is the language used for executing contracts with us.

2.8 After your order form has been submitted, we will process your order.

2.9 We may not process purchases when there are not sufficient guarantees of solvency when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that we have not carried out your purchase order specifying the reasons thereof. If the products displayed on www.tinyink.com.vn are no longer available at the time of your last access and once we have received your order form, we shall inform you of the unavailability of the ordered products within twelve (12) to fifteen (15) days from the day after we received your order. If the order form has been sent and the price has been paid for items that are no longer available, we will refund the amount paid for those items.

2.10 By submitting an order form to and making a contract with us, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.tinyink.com.vn.

2.11 By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.tinyink.com.vn, even through links, including the General Terms and Conditions of Use and Privacy Policy.

2.12 Upon submission of an order form, we shall send you a purchase order receipt email, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products’ main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

GUARANTEES AND PRODUCT PRICE INDICATION

3.1 On www.tinyink.com.vn, we only offer products marked with the TINY INK trademark. These products are produced by TINY INK Ltd.

3.2 We do not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on www.tinyink.com.vn on each product page. The products offered for sale on www.tinyink.com.vn may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.

3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.

3.5 Orders made from a Country site different from the one you are shipping to, or to addresses to which we cannot ship, will be automatically canceled.

3.6 All Products come with an identification tag attached with a disposable seal. Do not remove the tag or seal from the purchased products should you wish to return the purchased product.

3.7 Should you decide to exercise your right to return purchased products, we have the right to not accept returned products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged.

PAYMENTS

4.1 Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form from www.tinyink.com.vn.

4.2 In the case of payment by credit/debit card, the payment will be processed by Payoo. Payoo is a company which provides payment processing services for the sale of products onwww.tinyink.com.vn. All credit cards details (for example, card number, expiration date, details of the cardholder) will be sent via an encrypted protocol to the banks which provide remote electronic payment services.

These details will not be used by Payoo nor by us or their authorized agents, except for carrying out procedures relevant to your purchase, for example issuing refunds in the case of returns (subsequent to the exercise of your right to return) or for reporting cases of fraud or other ancillary matters.

The price for the purchase of products and the costs for their shipping and delivery as indicated on the order proposal form will be charged to your account at the moment in which the purchased products are shipped.

CUSTOMS AND DUTIES

All prices aren’t inclusive of customs and import duties. Tax and shipping fee will be calculated when you checkout.

SHIPPING AND DELIVERY OF THE PRODUCTS

For specific product shipping and delivery, procedures see the Customer Care area. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

RETURNS

8.1 You may return products purchased from Us, without any penalty and without specifying the reason, within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from receiving the products purchased on www.tinyinkoutlet.com.

8.2 To return products it is necessary to complete the online Return Form within 30 days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from receiving the order.

8.3 The products must be returned within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from the date the package was delivered to you.

8.4 You can ship your returns with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for customs clearance. All such documentation should be in English so it can be used both by the authorities of the country you are shipping from (for export) and by the Hong Kong authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at customs because of lacking or insufficient documentation.

We highly recommend that you choose a shipping service that permits you to trace the delivery at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from the date on which you received your order.

8.5 The return right – besides compliance with the terms and procedures described at par. 8.1, 8.2, 8.3 and 8.4 above – shall be deemed correctly exercised once the following conditions have been fully met:

the online Return Form must be correctly completed and submitted within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from receipt of the order;

the products must not have been used, worn, washed or damaged;

the identification tag must still be attached to the products with the disposable seal;

the products must be returned in their original packaging;

the products must be returned within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from the date the package was delivered to you.

8.6 If the return right is exercised in conformity with the provisions set forth in this section, We shall refund the amount paid for the returned products. Shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded.

8.7 We shall refund the amount already paid for the purchase of products and the shipping costs of their delivery to you only if the products are returned for reasons that may be due to us, such as when the products do not have the promised essential characteristics, have manufacturing defects or they have been erroneously delivered.

8.8 We shall refund amounts already paid as soon as possible and in any case within thirty (30) days from the date on which We became aware of your decision to exercise your return right. After having confirmed that the terms and conditions stated above have been duly complied with, We will promptly start the refund procedure as indicated in section 9.

8.9 In the event that your return does not comply with the terms and conditions set out in section 8 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid. Nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back. If you do not wish to receive the products in the conditions in which they were sent back, we shall be entitled to keep the products and retain the amount paid for your purchase of the products.

REFUND TIMES AND PROCEDURES

9.1 After the products have been returned, We shall check the conformity of the products with the conditions indicated in section 8 above. When we are able to confirm that such conditions have been met, We shall send you an email confirming the acceptance of the returned products.

9.2 Whatever payment type you used, the refund procedure shall be started within thirty (30) days from when we were informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.

9.3 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded to the individual who made the payment.

9.4 The value date for the credit shall be the same as the value date of the original debit and consequently, you shall not suffer interest losses.

PRIVACY POLICY

10.1 You will find information on how we process your personal data by clicking on Privacy Policy.

10.2 You are advised to read if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of www.tinyink.com.vn.

10.3 For further information on our Privacy Policy you can contact us at customercare@tinyink.com.vn.

GOVERNING LAW

These General Terms and Conditions of Sale and any disputes or claims arising out of or in connection with its subject matter (including non-contractual disputes and claims) are governed by and construed in accordance with the laws of Vietnam

AMENDMENTS AND UPDATES

The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.tinyink.com.vn.

PRIVACY POLICY

Welcome to the TINY INK Ltd. website, at the URL www.tinyink.com.vn (the “Website”).

Please read this Privacy Policy carefully, it applies every time you access the Site, even if you do not purchase the products sold on it. Please also read the General Terms and Conditions of Use if you haven’t already done so, as they contain important information about the security systems used by the Site.

Please note that this Privacy Policy guarantees that personal data processing will be carried out in compliance with fundamental rights and freedoms, as well with respect for the dignity of the data subject, with particular reference to confidentiality, personal identification and the right to personal data protection.

Data controller of the data collected and processed on the Site and within the Online Boutique

With reference to the processing of data collected and processed through the Site, you are informed that:

TINY INK Ltd. (hereinafter also just “TINY INK”) is the autonomous controller of the processing of personal data of users who visit the Site, including browsing data, marketing data, and profiling.

TINY INK is joint controllers of the data processing connected and correlated to the sales made through the Online Boutique within the Site and to the related pre and post-sales support activities.

Below you will find more specific information regarding the processing of data collected and processed through the Site.

Privacy policy provided by TINY INK as autonomous Controller

1. Information about the Data Controller and the appointed Data Processors

The Data Controller is TINY INK Ltd with registered office at 179 Dien Bien Phu, Dakao, District 1, Hochiminh City, Vietnam.

2. Information and contact details of the Data Protection Officer

TINY INK has appointed its own Data Protection Officer (hereinafter also referred to as “DPO”) who can be contacted by sending an email to the following address: customercare@tinyink.com.vn.

3. Type and purpose of the processing carried out on the Site

Different types of personal data are collected and processed through the Site, for different purposes, and in different ways. More specifically:

(a) personal data related to browsing processed both for the purpose of allowing the Site to function properly and for marketing purposes. In this regard, please read the “Cookie Policy” in the Legal Area of the Site;

(b) personal data provided voluntarily by the user (such as, for example, e-mail address, personal details, password was given when completing the “My Account” registration form), or otherwise lawfully acquired during the user’s interaction with the site, to respond to the user’s requests and to provide the services, assistance and information requested regarding TINY INK products and brand. Please note that registration and access through social network profiles involve the disclosure of certain data (including First name, Last name, Email, and any other data relating to the user and present on the same social network) by the chosen social network. This data, as well as browsing data collected using cookies, will complement and enhance your profile and your customer record in order to allow TINY INK to know you better. In any case, this will only occur if you have previously accepted the disclosure of some of your data by the social media platform during the use of the registration function through a social network login and/or if you have authorized the use of analytical and marketing cookies through the methods present on the site. In some cases, social media also requests some feedback and information about the use of log-in. For more information, please refer to the relevant privacy documentation on the social media network;

(c) with the express consent of the user, TINY INK may process the user’s personal data for marketing purposes, i.e. to send the user (using traditional tools and telematic tools such as newsletters, e-mails, text messages, MMS and smart messages) information and updates on products, sales, promotional campaigns, events and other initiatives promoted by TINY INK;

(d) with the express consent of the user, TINY INK may also process the user’s personal data for the purpose of studying shopping habits and choices in order to make products and initiatives more in line with the tastes and demands of its customers.

With the exception of browsing data, which is covered by the Cookie Policy, personal data processing is based on:

1. the user’s consent, if any, for the purposes referred to in point b) – with exclusive reference to social network logins – and in points d) and e);

2. the legitimate interest of both TINY INK in providing the services of the Site and of the user in browsing the Site properly and/or the legitimate interest of TINY INK in responding to any requests from customers.

Please note that, based on the principle of legitimate interest, TINY INK may contact you in order to offer you services and products similar to those you have previously purchased. Please also note that, based on current legislation, this type of contact (known as “soft spam”) does not require consent. However, you may at any time ask for the processing to be discontinued and TINY INK will do so without delay.

4. Sources of personal data

The personal data collected by TINY INK is provided directly by the user, with the exception of the browsing data referred to in paragraph 2(a) above and data collected during registration and access via social network profiles, as described in paragraph 2(b) above.

5. Research of users’ purchasing habits and choices

As described in paragraph 2 (d) above and with the express consent of the user, TINY INK may process the user’s personal data for the purpose of studying the habits and choices of users in order to make TINY INK products and initiatives more responsive to the tastes and demands of its customers. With the help of automated tools, TINY INK will process data relating to the value and frequency of purchases ( including if the purchases were made during the sales period) as well as the type of products purchased (such as accessories, clothing, haute couture, ready-to-wear) over a specific period of time. The sole objective of this research is to offer customers and users products, services and initiatives that are better suited to their tastes and demands. In this respect, please note that research into the behavior of users and customers will be carried out in a non-intrusive manner.

As described in paragraph 2 (a) above and with the express consent of the user, TINY INK may process the user’s personal data, using automated tools, to study cookies in order to monitor browsing on the Site and to suggest products and services in line with the browsing activity.

6. Methods that TINY INK use to process personal data

Personal data collected by TINY INK through the Site is processed using primarily IT and telematic methods and tools, adopting security measures to minimize the risk of destruction or loss, even accidental, of the data, unauthorized access or unauthorized processing or processing that does not comply with the purposes of collection stated in this Privacy Policy.

However, due to the nature of the online environment, such measures cannot completely limit or exclude any risk of unauthorized access or loss of data. To this end, it is recommended that you periodically check that your computer is equipped with adequate software to protect the network transmission of data, both incoming and outgoing (such as updated antivirus systems) and that the Internet service provider has taken appropriate measures to ensure the security of network data transmission (such as firewalls and spam filters).

On www.tinyink.com.vn each purchase is made in the utmost security due to the use of the most advanced technological systems and coding (SSL).

7. Compulsory or optional nature of providing data

With the exception of browsing data, the provision and collection of which is regulated by the Cookie Policy (section 7 of this page “Cookies”), the provision to TINY INK of personal data collected through the Site, both to respond to requests and queries from users, and for marketing and research into consumer habits and preferences is free, voluntary and optional. Failure to do so does not prevent use of the Site, but may make it impossible for TINY INK to respond to requests for information and queries, or to send information, updates, newsletters and invitations to TINY INK events.

8. Categories of personal data recipients

TINY INK only discloses the personal data of Site users to the extent permitted by law and in accordance with the provisions set out below. In addition to that stated in point 2 b. above (i.e. Social media login), personal data may be disclosed to:

1. TINY INK employees and consultants, who act as authorized processors for the purposes of the internal organization of the company’s activities;

2. companies in the same Group as the appointed data processors, in order to carry out contractual activities and services (such as the in-store collection service) as well as to carry out specific marketing activities (such as inviting the user to local events); and

3. companies that carry out specific technical and organizational services related to the Site (IT services and marketing services) for TINY INK as data processors.

Personal data may also be disclosed to:

1. the police or the courts, in accordance with the law and following a formal request by such parties, or where there are substantial grounds to believe that the provision of such data is reasonably necessary in order to (1) investigate, prevent, or take action regarding suspected illegal activities or assist the government’s supervisory and monitoring authorities; (2) defend against any claims or allegations made by any third party, or protect the security of its website and the company; or (3) exercise or protect the rights, property, or security of TINY INK, companies in the same group, its affiliates, customers, employees, or any other party.

9. Data retention period

Personal data provided for marketing and profiling purposes are kept for the period necessary for the specific processing, also based on the particular sector of activity (luxury products) and bearing in mind the customer’s interest in receiving updates about products, events and fashion shows organized by TINY INK.

10. User rights acknowledged by the privacy law

The user is entitled to obtain, at any time, confirmation from TINY INK as to whether or not Personal Data relating to him/her is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing. He/she is also entitled to obtain information about the source of the personal data; the purposes and methods of processing; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom your Personal Data may be disclosed or who may access your Personal Data, for example, as a data processor or any other party authorized to process the data. The user also has the right to request the updating, rectification or amendment of personal data, its erasure, anonymisation or restriction of personal data that has been processed unlawfully, including data whose retention is unnecessary for the purposes for which it has been collected or subsequently processed; confirmation that the actions referred to above and their content have been made known to those to whom the data was disclosed, unless this requirement proves impossible or involves means that are manifestly disproportionate to the protected right. The user also has the right to data portability.

However, the user has the right to object, in whole or in part, for legitimate reasons, to the processing of his/her personal data, even if relevant to the purpose of collection, to the processing of his/her personal data for the purpose of sending advertising or direct marketing materials or for carrying out marketing surveys or commercial communications and he/she also has the right to request the restriction of the processing of his/her personal data. The right of opposition may also be exercised specifically, with regard to one or more methods of sending marketing communications. The user also has the right to lodge a complaint with the relevant supervisory authority as well as the right to withdraw consent previously given.

The above rights may be exercised by contacting the DPO by sending an email to customercare@tinyink.com.vn.

RETURN AND EXCHANGE

Our purpose is to guarantee your full satisfaction. If for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) of the date on which you received them from www.tinyink.com.vn. Returned items must be shipped back to the Vendor within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) of the date the package was delivered to you. The products returned by dispatching the package through a shipping agent of your choice.

It is necessary to complete the Return Form available on the web site in the Customer Care area, in order for us to provide you with a Return Number. You also can return an item in exchange for another and payment the delivery cost for the exchange.

TERMS AND CONDITIONS OF RETURN

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The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

  • the online Return Form must be correctly completed and submitted to the Vendor within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) of the date of your receipt thereof;

  • the products have not been used, worn, washed, modified or damaged;

  • the identification tag is still attached to the products with the disposable seal;

  • the products are returned in their original packaging;

  • the products must be returned within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from the date the package was delivered to you.

If you have fulfilled all requirements set forth above, we shall refund the entire price for the returned purchased products. Any duties, taxes, and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back. If you do not wish to receive the products in the conditions in which they were sent back, we shall be entitled to keep the products and retain the amount paid for your purchase of the products.

Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. For more information read the below Return Shipping section or visit Customer Care area.

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The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

  • the online Return Form must be correctly completed and submitted to the Vendor within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) of the date of your receipt thereof;

  • the products have not been used, worn, washed, modified or damaged;

  • the identification tag is still attached to the products with the disposable seal;

  • the products are returned in their original packaging;

  • the products must be returned within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from the date the package was delivered to you.

If you have fulfilled all requirements set forth above, we shall refund the entire price for the returned purchased products. Any duties, taxes, and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back. If you do not wish to receive the products in the conditions in which they were sent back, we shall be entitled to keep the products and retain the amount paid for your purchase of the products.

Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. For more information read the below Return Shipping section or visit Customer Care area.

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The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

  • the online Return Form must be correctly completed and submitted to the Vendor within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) of the date of your receipt thereof;

  • the products have not been used, worn, washed, modified or damaged;

  • the identification tag is still attached to the products with the disposable seal;

  • the products are returned in their original packaging;

  • the products must be returned within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from the date the package was delivered to you.

If you have fulfilled all requirements set forth above, we shall refund the entire price for the returned purchased products. Any duties, taxes, and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back. If you do not wish to receive the products in the conditions in which they were sent back, we shall be entitled to keep the products and retain the amount paid for your purchase of the products.

Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. For more information read the below Return Shipping section or visit Customer Care area.

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The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

  • the online Return Form must be correctly completed and submitted to the Vendor within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) of the date of your receipt thereof;

  • the products have not been used, worn, washed, modified or damaged;

  • the identification tag is still attached to the products with the disposable seal;

  • the products are returned in their original packaging;

  • the products must be returned within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from the date the package was delivered to you.

If you have fulfilled all requirements set forth above, we shall refund the entire price for the returned purchased products. Any duties, taxes, and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back. If you do not wish to receive the products in the conditions in which they were sent back, we shall be entitled to keep the products and retain the amount paid for your purchase of the products.

Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. For more information read the below Return Shipping section or visit Customer Care area.

[:vi]

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

  • the online Return Form must be correctly completed and submitted to the Vendor within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) of the date of your receipt thereof;

  • the products have not been used, worn, washed, modified or damaged;

  • the identification tag is still attached to the products with the disposable seal;

  • the products are returned in their original packaging;

  • the products must be returned within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from the date the package was delivered to you.

If you have fulfilled all requirements set forth above, we shall refund the entire price for the returned purchased products. Any duties, taxes, and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back. If you do not wish to receive the products in the conditions in which they were sent back, we shall be entitled to keep the products and retain the amount paid for your purchase of the products.

Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. For more information read the below Return Shipping section or visit Customer Care area.

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RETURN SHIPPING

You can ship your returns with a shipping service of your choice and the return shipping will be at your own expense.  Please verify that you have accurately completed and included with your package all the necessary documentation for Customs clearance. Please make sure to print and fill out 5 copies of the Returns Proforma Invoice that came with your parcel. Without all the copies the package will be rejected at Customs and will be returned to you.

Customs authorities require that all such documentation be written in English so that it can be used both by the authorities of the country you are shipping from (for export) and the Vietnam authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. We cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation.

The Vendor therefore highly recommends that you choose a shipping service that permits you to trace it at any time.

REFUND TIMES AND PROCEDURES

After we have received the returned products and checked that the products meet all the requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal where available), the refund procedure will start within 30 days of when we were informed of your decision to exercise your right to return the purchased products and once we have checked that the return was carried out in compliance with the above conditions.

The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:

purchase by Credit/Debit Card: refund time will depend on the credit card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;

payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit/debit card associated with your PayPal account depends on the company that issued the card.