注文と配送

配送時間と費用

 

  • 速達配送
  • 3〜7営業日でお届けします(お住まいの地域によって異なります)
  • 配送料、関税、税金はステップチェックアウトで計算されます。

FedExは、すべての貨物の宅配便です。 パッケージが発送されると、注文日から2〜3営業日後に、追跡番号が記載されたメールが届きます。 

私たちの倉庫はこれらの休日のため閉鎖されています。 これらの日に注文は発送されませんので、それに応じて計画してください。 すべての注文は自動的に処理され、発送時間を早めたり遅らせたりすることはできません。

注文はどこにありますか?

あなたはいつでもあなたの注文の状態をチェックして、その配達を追跡することができます。 注文に関連するすべての情報は[メンバー]ページにあります。[マイ注文]タブをご覧ください。

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私の住所にいくら配達しますか? 

送料は国によって異なります。 以下の送料表:

Shipping Policy

Inspecting an order.


Customers receiving shipments should conduct an inspection to verify the following minimum conditions:
The products conform to the order requirements and other relevant documents (for example: correct design, description, size, type, color, etc.)The quantity ordered against the quantity shipped or delivered.
There is no damage or breakage.
Delivery documentation (packing list, certifications, etc.) is acceptable.

Failed Inspections.


In cases have some wrong with the shipment, customers should take a video and picture this package, and contact Tiny Ink customer care (customercare@tinyink.com.vn) as soon as possible, no later than 3 days from the received date. Our customer service will receive and process your request following terms of Return & exchange, and the responsibility of the courier express.

Customers will receive an invoice by email immediately after successful order on Tinyink.com.vn.
This invoice will use to compare, inspecting the package with the courier express.
Customers also will receive an email including the tracking number of the courier when they pick it up from our store.

For local express
Viettelpost is our courier for all shipments in Vietnam.
All shipments are created on the Viettelpost site, and Tiny Ink will send to customers a soft copy of shipping documents after Viettelpost picks the package up.

For international express
FedEx is our courier for all international shipments.
Tiny Ink is responsible for providing invoices and documents for FedEx to serve the export and import of products into your country. Import tax has not been calculated in your order, so you will pay the import tax (if any) to FedEx upon receipt.